Ellerod | Last updated: 23 April 2026

1. INTRODUCTION

Welcome to Ellerod. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. WHO WE ARE

Ellerod is an online shop. If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: ellerodhomeware@gmail.com

Address: 36 Church Street, Hungerford, Berks, RG17 0JH

3. DATA WE COLLECT

We collect the following types of personal data:

3.1 Information You Provide Directly

Full name
Email address
Billing and delivery address
Payment information (processed securely — see Section 5)
Order history and preferences

3.2 Information Collected Automatically

Cookies and similar tracking technologies
IP address and browser type
Pages visited, time spent on site, and navigation data
Device and operating system information

4. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

To process and fulfil your orders, including sending confirmations and updates
To manage your account and provide customer support
To send you important information about your orders or changes to our policies
To improve our website and shopping experience through analytics
To detect and prevent fraud or security issues
To comply with our legal obligations

We will only contact you for marketing purposes if you have given us your explicit consent to do so.

5. PAYMENT INFORMATION

All payment transactions on our website are processed through secure, industry-standard payment providers. We do not store your full payment card details on our servers. Payment data is handled directly by our payment processor in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements.

6. COOKIES

We use cookies to enhance your experience on our website. Cookies are small text files placed on your device. We use them to:

Remember your preferences and shopping basket
Understand how visitors use our site (analytics)
Improve the performance and functionality of our website

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of our website.

7. THIRD-PARTY SHARING

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your data with carefully selected service providers who assist us in operating our website (such as hosting, payment processing, and delivery services), but only to the extent necessary to provide those services. These providers are contractually obligated to keep your data secure and confidential.

8. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, for tax and accounting purposes). When your data is no longer needed, we will securely delete or anonymise it.

9. YOUR RIGHTS UNDER UK GDPR

As a UK resident, you have the following rights regarding your personal data:

Right of access — request a copy of the data we hold about you
Right to rectification — ask us to correct inaccurate or incomplete data
Right to erasure — request that we delete your data (“right to be forgotten”)
Right to restrict processing — ask us to limit how we use your data
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to us processing your data in certain circumstances

To exercise any of these rights, please contact us at [your contact email]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

10. DATA SECURITY

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL/TLS encryption for all data transmissions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. CHILDRENS POLICY

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: ellerodhomeware@gmail.com

Post: 36 Church Street, Hungerford, Berks, RG17 0JH